Delivery Information

 

 

CHRISTMAS ORDERS

Its the run up to Christmas and we are working hard to dispatch everybody's orders on time, our last day of posting within the UK for standard delivery will be 20th December, for tracked 24hr this will be 22nd December, if orders are placed beyond these dates we cannot say that you will receive your order before the 25th December. Deliveries to the UK islands may take longer.

For orders going outside the UK the last day of posting is 10th December for standard delivery, for DHL express service this will be the 17th December, if orders are placed beyond these dates we cannot say that they will be delivered before the 25th December.

We are taking some time off to visit family over Christmas therefore orders placed up until the 23rd December will be dispatched the same day but any orders placed after then will be dispatched in the new year and we hope that customers will be understanding.

We would like to thank all our customers for all the business this year and we wish you all a very Happy Christmas!

John and Amber Sherriff

FOR DELIVERIES WITHIN THE UK

We use Royal Mail second class recorded and we will aim to deliver your order within 4 days. Sometimes, especially at peak seasons orders may take longer to reach their destination and this is beyond our control. Shipping charges are based and calculated on the value of your order placed at the time. For orders over the value of £39.00 delivery is free of charge.

 

FOR DELIVERIES TO EUROPE, USA, CANADA AND AUSTRALIA

We use DHL Global Mail and DHL Express, we will aim to deliver your order between 3 - 15 days.  Sometimes, especially at peak seasons orders may take longer to reach their destination and this is beyond our control. Shipping charges are based and calculated on the value of your order placed at the time. For orders over the value of £100.00 delivery is free of charge.

Our parcels are accompanied by a customs declaration form where necessary and customers are responsible for any duty that is due.

 

RETURNS

We hope that you will be happy with your purchase from Sherriff Designs, if you have changed your mind and should you wish to return your item, it must be returned in a re-saleable, unwashed and unworn condition within 14 working days (we recommend the use of recorded delivery). We will be happy to exchange the item for a replacement or make a refund which will go to the card on which the purchase was made.  Refunds cannot be given for the postage charged on the order or for the cost of posting returns.

 Make sure your items are securely wrapped and returned to us at the following address:

 Sherriff Designs, Cusgarne, Truro,  Cornwall, UK TR4 8RW

 

FACE MASKS

Due to hygiene reasons we are unable to accept returns on face masks and we hope that customer's will understand this. Of course, where an item is deemed faulty upon receipt our ‘Faulty Items Policy' below will apply.

 

FAULTY ITEMS

We are always very disappointed on the very rare occasions that our customers receive a faulty item. If you have identified the fault upon receipt of purchase, please contact us and let us know the details of the fault. We will sometimes require you to email us a photograph of the fault to investigate further for you and sometimes we will ask you to return your faulty item for further investigation, if this happens we will refund you the cost of returning your item by second class registered post.